Privacy Policy

1. Who We Are

This Privacy Policy is issued by PT Nodewave Solusi Teknologi, operating under the brand "Nodewave" ("Nodewave", "we", "us", or "our"). We are a technology company based in Jakarta, Indonesia, providing custom software development, enterprise resource planning (ERP), artificial intelligence, big data and analytics, computer vision, and cyber security solutions.

This policy explains how we collect, use, disclose, and safeguard your personal data when you visit nodewave.id (the "Website"), contact us, or engage our services. It applies to all visitors, prospective clients, and clients who interact with us through the Website.

2. Information We Collect

We collect information in a few ways. First, we collect information you provide directly to us. When you fill in a contact form, request a consultation, or communicate with us, we may collect your name, email address, phone number, company name, job title, and the contents of your message, including any project details you choose to share.

Second, we collect certain information automatically when you browse the Website. This includes technical data such as your IP address, browser type and version, device type, operating system, referring pages, the pages you view, and the dates and times of your visits. This information is gathered through cookies and similar technologies.

Third, we may receive analytics and advertising data from service providers such as Google and Meta, which help us understand how visitors find and use the Website.

We do not intentionally collect sensitive personal data, such as health, religious, or financial account information, through the Website. Please do not submit such data to us unless we specifically request it for a defined purpose.

3. How We Use Your Information

We use the personal data we collect to respond to your enquiries, provide consultations, and prepare proposals, as well as to deliver, manage, and improve the services you engage us for.

We also use it to operate, maintain, and improve the Website, to analyse usage trends, and to measure the performance of our content and campaigns. Where permitted, we may send you administrative messages, service updates, and relevant marketing communications.

In addition, we use personal data to protect the security and integrity of the Website, to prevent fraud or misuse, and to comply with applicable laws and respond to lawful requests from authorities.

4. Legal Basis for Processing

We process personal data in accordance with the Republic of Indonesia Law Number 27 of 2022 on Personal Data Protection and other applicable regulations.

Depending on the situation, we rely on your consent, for example when you submit a contact form or agree to marketing communications. We also rely on the performance of a contract when we provide services you have requested, on our legitimate interests such as improving the Website and securing our systems where these interests are not overridden by your rights, and on the need to comply with a legal obligation.

5. Cookies and Similar Technologies

We use cookies and similar technologies to operate the Website, remember your preferences, and understand how the Website is used. These include analytics and advertising tools provided by Google Analytics, Google Tag Manager, and the Meta Pixel.

You can control or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Website. Where required by law, we request your consent before placing non-essential cookies.

6. How We Share Your Information

We do not sell your personal data. We may share it with trusted service providers who support our operations, such as hosting, analytics, communication, and customer relationship management providers, under agreements that require them to protect your data.

We may also share it with professional advisers, such as legal and accounting advisers, where necessary, and with authorities or other parties when required by law, regulation, legal process, or to protect our rights, property, or safety.

If we are involved in a merger, acquisition, or reorganisation of our business, your data may be transferred as part of that transaction, and we will ensure that it remains protected.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes set out in this policy, including to meet legal, accounting, or reporting requirements. When personal data is no longer needed, we securely delete or anonymise it.

8. Data Security

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include access controls, encryption in transit where appropriate, and regular review of our security practices. While we work hard to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Subject to applicable law, you have the right to access the personal data we hold about you, to request correction of inaccurate or incomplete data, and to request deletion of your data where there is no overriding reason to keep it.

You also have the right to withdraw consent at any time without affecting processing carried out before the withdrawal, to object to or request restriction of certain processing, to request a copy of your data in a portable format, and to lodge a complaint with the competent supervisory authority.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before acting on your request.

10. International Data Transfers

Some of our service providers may process data outside Indonesia. Where this happens, we take steps to ensure that your data receives a level of protection consistent with this policy and applicable law.

11. Third-Party Links

The Website may contain links to third-party websites and services that we do not control. This Privacy Policy does not apply to those websites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

12. Children's Privacy

The Website and our services are intended for businesses and individuals aged 18 and over. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the date at the top of this page. We encourage you to review this policy periodically.